Returns Eligibility
Returns accepted ONLY if:
• Requested within 7 days of delivery
• Item unused
• Original tags intact
• Packaging preserved
• Bluetooth chip untouched
Non-Returnable Items
Limited Edition Drops
Worn garments
Washed items
Damaged smart components
Final Sale collections
(Luxury brands commonly follow this rule.)
Exchanges
Allowed only for:
• Size exchange (subject to availability)
• Manufacturing defects
Refund Method
• Store Credit / Brand Wallet preferred (recommended for premium brands)
• Refund processed within 7–10 business days after inspection.
Damaged Product Policy
Customer must:
• Record unboxing video
• Report within 48 hours